Scenario. You are a cafe/bistro/restaurant/eatery. It's Saturday and you expect a busy evening. You foresee customers with parties of 4 or more to waltz into your establishment. You set your tables to accommodate said parties.
Question. A party of 3 walk in barely past 6pm (they wanted to avoid the crowd you were expecting). Your establishment is empty, they are the first to arrive. Do you give them a table (already set for 6 or more) or do you relegate them to a corner, the bar seating? Or worse, turn them away?
This happened to me one Saturday evening. I took my auntie and my brother to dinner and we were faced with the prospect of sitting uncomfortably at the bar. My brother was clearly unhappy with the seating arrangement, so I suggested that we go some place else.
I felt bad for my auntie and my brother. It was a much anticipated dinner and I was upset. Sure, I could have made a reservation. But that is not the point. The point is, the restaurant was empty, it was early, so what is the issue?
We would have been done before the crowds arrived. Three customers is also business. In fact even a solitary customer is business. If the restaurant was full or already fully booked, of course I would have understood. I attribute this to the front of house lack of experience.
So we walked to the back (in the rain) to Epicuro. The place was already in full swing and fortunately there was a table for us. This was what we had.
Spaghetti aglio olio for me. It was very good but the portion was too small.
Chicken Cacciatore for my auntie.
My brother chose the same.
The portion size seems to have shrunk compared to the last time I was there.
I also ordered one Hot Wings to share. It was excellent. Very tasty. I will have to order double portions next time.
For desserts, we adjourned to Every Sundae. There seems to be a revamp of the menu and new flavors. And the sundaes are now served on paper plates.
My brother had the salted egg yolk flavor. Sorry I can't remember the full name.
I tried a bit. No, not for me. I cannot accept salted egg yolk in ice cream >.<
My auntie and I chose The Dark Side. You can't go wrong with chocolate.
To add to my disappointment, my order arrived more than 20 minutes after my auntie's. We had to remind the staff 3 or 4 times before I was served. Tsk!
The table next to ours were in a happy mood. There were 6 of them sharing one tiny cup of gelato. Yes, 6 customers, one scoop of gelato. In contrast, you have 3 customers, with one full blown sundae each. Numbers may not translate to $$$$.
I was still carrying a heavy cloud over my head when I got home. Story to be continued....